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RENTAL RESERVATIONS
LIFT CHAIRS & HOSPITAL BEDS:
DELIVERING TODAY: Fill out the form and CC#, print the form, they will be charged IN FULL.
DELIVERING IN THE FUTURE: They are charged a deposit which is refundable with two business days notice. If they are scheduling for tomorrow, this deposit is non-refundable. Melissa will charge the remaining balance and any delivery fees on the day of delivery.
SCOOTERS:
They pay in full upon reservation. The reservations can be cancelled for a full refund up to THREE business days before the start date, and is then non-refundable.
ALL OTHER RENTAL ITEMS:
They pay in full upon reservation. The reservation can be cancelled for a full refund up to one business day before the start date, and is then non-refundable.
MISCELLANEOUS RENTALS:
If we have approved an unusual rental, choose "Other Rental" in the equipment list. You will be able to fill in the equipment type, duration and fee manually.
ACTIVE RENTAL LIST
When equipment is returned, click the line item on the list and the details pop up. Scroll to "Equipment" and change it to "RETURNED". Close that pop up window and then click the check mark next to the customer's name. At the top, click Change Status > RETURNED. It will then vanish from the list.
When a return is scheduled, click the check mark next to the customer's name. At the top, click Change Status > RETURN SCHEDULED.
To reprint a Rental Agreement, click the line item, and then click "Create Document" on the popup. Click the document and a pdf with download,
SPECIAL ORDERS & PHONE ORDERS
SPECIAL ORDERS & PHONE ORDERS LINK
If a customer places an order over the phone OR orders an item we don't have in stock.
First ring it into Clover and choose "Phone Order" as the payment method. You are not using their Credit Card on Clover. Then fill out the Special Orders form on the computer, enter the Credit Card # and submit. This charges the customer AND sends it to Melissa.